A valid credit card is required to reserve an appointment.
There will be a consultation before your massage, so please arrive 10-15 minutes prior to your scheduled time.
Payment will be requested at check-in before the massage begins (for student massages only).
Massage sessions will end promptly at the scheduled times. If you are late, you are still responsible for the entire fee for your session.
Hawaii Massage Clinic observes a 24 hour cancellation/reschedule policy. If a cancellation or reschedule is made less than 24 hours prior to the start time of the session will be charged the total session rate.
Your session may be cancelled if you are 15 minutes or more late and have not called to alert our clinic and will be considered a “No-show”.
“No-shows” for appointments will be charged the total fee for their scheduled session.
All massages are provided by either our student practitioners or licensed therapists.
We are unable to accommodate requests for male or female massage practitioners.
Any client under 18 years old is required to have a parent/guardian present in the massage area for the duration of the massage.
In the event that your student massage therapist calls out sick, we will try our best to accommodate your session with another student. If we are unable to reschedule you with another student, we will contact you as soon as possible to assist in rescheduling your appointment for a future date.
Abstain from using drugs or alcohol prior to your session, as these are contraindicated for massage (massage should NOT be performed under these conditions).
The massage services offered at the Hawaii Massage Clinic are strictly for therapeutic purposes. Any overtly sexual behavior, advances, or comments will result in an immediate termination of the session, a full charge for the session regardless of completion. Furthermore, we will no longer allow the client in our clinic.
Student Massage Clinic Policy
Student massage sessions are intended as a learning/teaching environment; as such it may be necessary for an instructor to enter the massage space to assist a student or provide instruction specific to your massage session. In the event that an instructor does need to enter the massage space, their presence would be announced.
Massage therapists are only allowed to perform modalities and techniques in which they have been trained.
Student massage sessions are intended to enhance and support classroom learning for our students. While we may be able to accommodate special techniques or specific student requests, we cannot guarantee that such requests will be granted. However, please let the student know if you need more or less pressure, if you are hot or cold, if you need to use the restroom or have any other needs and we will try to accommodate them as best as possible.
Due to the nature of our student massage clinic environment, we are unfortunately unable to accommodate Pregnancy Massage requests.
All clients will be required to be covered with a sheet and blanket. Professional draping is always used.
Massage is not a replacement for professional medical care. Massage therapy is intended to promote relaxation, reduce stress, and help to alleviate localized muscular tension.
Student massage therapists are assigned at the discretion of the Clinic Manager. Prejudicial requests for a massage therapist of a specific gender, body type, age, race, etc., will not be accommodated under any circumstances.
Client Responsibilities
The client is responsible for their personal belongings.
Client is responsible for informing the massage therapist of any medical conditions and medications which they are taking, and any known implications for massage.
